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ABOUT US

We Help Businesses

REDWOOD is a full-service outsourcing company with 30 years of knowledge and experience in all facets of the industry. Our program will allow your U.S based team to focus on nothing but expansion while ensuring you have a cost-effective workforce striving for always growing performance goals.

30

Years Of Experience

What we do

REDWOOD aims to provide cost-effective and highly efficient solutions for visualizing your business goals.

We are change makers

Our Culture

REDWOOD is a world-renowned near-shore call center located in the heart of Tijuana minutes from the U.S border.
We also have centers in the following cities: Mexicali, Chihuahua, Hermosillo, Guadalajara, Mexico City, and more.

 
More than 70% of our agents and staff lived most of their lives in the US making them not only 100% bilingual but most importantly, they are fully bicultural, something hard to find in call centers in other countries.

"For our company, REDWOOD is more than a supplier. When our company was born, we had no idea what we did, the REDWOOD team became our mentors and have guided us on the right path. 3 years ago we started with only 2 employees, today we have 2 offices, with approximately 90 employees."

Byron Molina Docu Pros

“Thanks to REDWOOD we obtained the business advice we were looking for, a professional and top-quality service, and personalized attention. Thanks to REDWOOD, the needs of my company have been understood and a better structure has been achieved that has allowed us to achieve our objectives”

Antonio Villalvazo TELCEL

"I love the services of REDWOOD, they are SUPER professional, efficient, and get the job done. They are really experts and good at their job"

Gustav Lopez Fortune Doc Prep

“I know that we can count on REDWOOD for all our projects, their team of consultants, agents, and managers are highly trained and are always updating themselves with the latest and all changes in the industry”

Henry Lemus ABC

    A FEW OVER CLIENTS:

    Get A Free Quote

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      Competitive Advantages

      Discover the advantages of delegating your operation to REDWOOD

      30 minutes from San Diego airport

      We are just 30 minutes from the San Diego airport. This eliminates all the barriers that could exist.

      Bilingual & fully Bicultural agents
      Our staff are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions
      Open 24/7 | 365 days of the year

      We are open 24/7 | 365 days a year to always maintain efficient communication.

      Redundancy on both internet and electric (back up)

      It is about creating fail-safe continuity plans throughout our electrical and network infrastructure.

      Turn-key services
      REDWOOD is already ready to work with you. We have the personnel, we understand all the processes and we have the resources.
      Highly educated staff with excellent customer service skills

      Our team is fully bilingual, bi-cultural, well educated, and has expertise in a wide array of business functions.

      Client has full control & access to our centers and agents.

      You are the owner of the operation. You will have full access to know what happens during the operation and its high-impact results.

      GET ACTION

      Get A Quote
      right now.