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Sales Support

Application processing, progress tracking, customer follow up, paperwork fulfillment.

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Merchant Support

The functional goal of technical content is to help people use a product successfully. The business goal must tie the content.

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Collections

Debtor contact, payment plans, payment collection.

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Customer Service

Give your customers quality care and increase loyalty towards your brand. We help you build long-term relationships.

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Interpretation & Translation

Inbound call screening, verification and last leg transfer services.

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Back Office Support

Data entry, transcription, CRM updating.

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Technical Support

Is as important as Customer Service because it highly influences the satisfaction level that end users might in relation to your product.

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Sales

Inbound and outbound phone sales support, order taking, partial form fill follow up.

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Quality Assurance

Compliance services for voice, chat, email.

Competitive Advantages

Discover the advantages of delegating your operation to REDWOOD

30 minutes from San Diego airport

We are just 30 minutes from the San Diego airport. This eliminates all the barriers that could exist.

Bilingual & fully Bicultural agents
Our staff are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions
Open 24/7 | 365 days of the year

We are open 24/7 | 365 days a year to always maintain efficient communication.

Redundancy on both internet and electric (back up)

It is about creating fail-safe continuity plans throughout our electrical and network infrastructure.

Turn-key services
REDWOOD is already ready to work with you. We have the personnel, we understand all the processes and we have the resources.
Highly educated staff with excellent customer service skills

Our team is fully bilingual, bi-cultural, well educated, and has expertise in a wide array of business functions.

Client has full control & access to our centers and agents.

You are the owner of the operation. You will have full access to know what happens during the operation and its high-impact results.

"For our company, REDWOOD is more than a supplier. When our company was born, we had no idea what we did, the REDWOOD team became our mentors and have guided us on the right path. 3 years ago we started with only 2 employees, today we have 2 offices, with approximately 90 employees."

Byron Molina Docu Pros

“Thanks to REDWOOD we obtained the business advice we were looking for, a professional and top-quality service, and personalized attention. Thanks to REDWOOD, the needs of my company have been understood and a better structure has been achieved that has allowed us to achieve our objectives”

Antonio Villalvazo TELCEL

"I love the services of REDWOOD, they are SUPER professional, efficient, and get the job done. They are really experts and good at their job"

Gustav Lopez Fortune Doc Prep

“I know that we can count on REDWOOD for all our projects, their team of consultants, agents, and managers are highly trained and are always updating themselves with the latest and all changes in the industry”

Henry Lemus ABC

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